Audi Raleigh’s Service Staff
Saying that your service department is ranked number one in the nation is a big claim, but after a recent competition Audi coordinated among its dealerships, Audi Raleigh has hard data to back it.
Audi Raleigh’s service department recently took first place in a competition for customer satisfaction, both in its size group (medium-sized dealerships) and first-place out of all Audi dealerships of any size in the U.S.
The competition was based on surveys sent to every person who took his or her vehicle to an Audi service department between July 1, 2013 and December 31, 2013. The surveys were conducted by Audi corporate and 152 service departments were evaluated. The point-based system is judged by the following categories:
- Fix it Right the First Time – Was the vehicle fixed correctly on the first visit?
- Days Wait – How long did it take to get a client’s vehicle into the shop?
- Condition of Vehicle – In what condition was the client’s vehicle returned to him or her?
- Follow Up – Was the client contacted promptly to verify satisfaction?
With such a large number of service departments competing, it was an intense competition where the winners were separated by no more than a few hundredths of a point. We couldn’t be more proud of our service department for consistently delivering efficient, high-quality work to every customer.
As a reward, Audi gave 500,000 Audi Winner’s Circle Points (worth $5,000 toward gifts from Audi’s website), a full page write-up in Automotive News magazine, and of course a trophy to our service department. Audi will also send representatives to Audi Raleigh for a celebratory dinner.
All in all, it’s a fantastic day for Audi Raleigh. It shows that hard work is worth recognition, and that going the extra mile for customers creates a favorable outcome for everyone.
If this isn’t reason enough to come by and see us, you should also attend our launch party next Thursday evening, April 3, for the new A3 sedan. It’s going to be fancy time while we unveil this new model for Audi, and will be a memorable evening for sure. Hope to see you there!